> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tixfix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Resend a ticket

> Send an attendee's ticket again, to the same or a different email address

Tickets go missing. The email lands in spam, the attendee deletes it, or they mistyped their address at checkout and it never arrived at all. Resending puts a scannable ticket back in their hands.

***

## Before you resend

Confirm they actually have an order. Open the [guest list](/attendees/guest-list) for the event and look for their name or the email address they say they used.

* **They're on the list** — resend the ticket.
* **They're not on the list** — there's no order. Either they used a different email address than they remember, or the purchase never completed. Ask them to check their bank for the charge before you assume it failed.

***

## Resend the ticket

<Steps>
  <Step title="Open the guest list for the event">
    See [Guest list](/attendees/guest-list).
  </Step>

  <Step title="Find the attendee">
    Search by name or email address.
  </Step>

  <Step title="Open their order">
    This shows the tickets on the order and the actions available.
  </Step>

  <Step title="Resend the ticket">
    Use the resend action on the order.
  </Step>

  <Step title="Check or change the destination address">
    If the original address was wrong, correct it here so the ticket reaches them.
  </Step>

  <Step title="Send, and have them check spam">
    Ticket emails are the single most common thing to land in a spam folder. Tell them to look there before you resend a second time.
  </Step>
</Steps>

<Info>
  The precise resend controls are being documented against the live app. If an attendee needs their ticket right now, email [contact@tixfix.ai](mailto:contact@tixfix.ai) with the event name and their email address and we'll resend it.
</Info>

***

## What the attendee receives

The same ticket email as the original, carrying the QR code your door staff scan. Resending does not invalidate the original — if they find the first email later, either copy still works, and both refer to the same ticket, so it can only be checked in once.

***

## At the door

Resending is the fastest fix for someone at the entrance without a ticket, provided they can reach their email on their phone. It takes under a minute and produces a scannable code.

If they can't get to their email, check them in manually from the guest list instead. See [Troubleshoot scanning](/scanning/troubleshoot-scanning).

***

## Wrong email at checkout

If an attendee gave the wrong address, resending to the correct one solves the immediate problem. Also correct it on the order so future emails about the event — reminders, changes, cancellations — reach them too. See [Email your attendees](/communication/email-attendees).

<Info>
  Still stuck? Email [contact@tixfix.ai](mailto:contact@tixfix.ai) with your event name and a screenshot.
</Info>