> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tixfix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Ticket types and pricing

> Add free or paid ticket categories, set quantities, prices, and sales windows

A **ticket category** is a type of ticket within your event — `General`, `VIP`, `Early Bird`. Each has its own quantity, price, and sales window, so you can open early-bird pricing weeks ahead and close it before general sale ends.

Ticket categories are set on the second step of the event wizard, the screen headed **Almost There!**

***

## Free or paid

At the top of the step, choose one:

* **Paid Event** — categories have prices and checkout runs through Stripe.
* **Free Event** — categories are still created and still have quantities, but every price is `$0`.

<Warning>
  Paid events require a connected Stripe account before tickets can be sold. See [Connect Stripe](/payments/connect-stripe).
</Warning>

You can switch between free and paid while the event is still a draft.

***

## Add a ticket category

<Steps>
  <Step title="Open the Almost There! step">
    Create a new event and click `Create and Continue`, or edit an existing event and click `Update and Continue`.
  </Step>

  <Step title="Choose Paid Event or Free Event">
    Select the radio button that matches your event.
  </Step>

  <Step title="Click Add New Ticket Category">
    The button sits directly below the ticket category table.
  </Step>

  <Step title="Name the category">
    Give it a short name such as `General` or `VIP`, plus a description like `General admission` that explains what the holder gets.
  </Step>

  <Step title="Set the quantity">
    `Number of Tickets` caps how many can be sold in this category. The sum across your categories is your event capacity.
  </Step>

  <Step title="Set the price">
    Enter the price per ticket. On a free event this stays at `$0`.
  </Step>

  <Step title="Set the sales window">
    Give the category a start and an end date and time. The category is only purchasable inside that window.
  </Step>

  <Step title="Save the category">
    It appears in the ticket category table with its name, quantity, price, and dates.
  </Step>
</Steps>

Repeat for each tier you need.

***

## The ticket category table

Every category you have created is listed with four columns:

| Column                 | Shows                           |
| ---------------------- | ------------------------------- |
| `Ticket Category Name` | The name and its description.   |
| `Number of Tickets`    | The quantity available.         |
| `Price`                | Price per ticket.               |
| `Dates`                | The sales window start and end. |

Two icons sit at the end of each row: a **trash** icon to delete the category and a **pencil** icon to edit it.

***

## Sales windows

Categories in one event can have completely different windows. A common pattern:

* `Early Bird` — opens now, closes three weeks before the event.
* `General` — opens three weeks before, closes at doors.
* `VIP` — opens now, closes the afternoon of the event.

An attendee visiting between windows sees only the categories currently on sale.

***

## Editing after publishing

You can add, edit, and remove ticket categories after an event is live.

<Warning>
  Reducing a category's quantity below the number already sold, or deleting a category that has sold tickets, affects existing orders. Check your [sales report](/reporting/sales-reports) before changing a category that has activity.
</Warning>

***

## How fees appear

| Fee                    | Amount        | Charged on |
| ---------------------- | ------------- | ---------- |
| Service fee            | 2% + \$0.49   | per ticket |
| Payment processing fee | 2.9% + \$0.30 | per order  |

You choose per event whether to **absorb** these fees or **pass them to attendees** at checkout.

Full detail, including a worked example: [Service and processing fees](/payments/fees).