> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tixfix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Events FAQ

> Answers to common questions about creating, editing, and cancelling events

Short answers about building and running events. Each links to the fuller guide.

<AccordionGroup>
  <Accordion title="What's the difference between a draft and a public event?">
    They're two separate settings.

    **Draft vs published** is whether the event exists for attendees at all. `Save as Draft` keeps it private; `Publish` makes it live and able to sell tickets.

    **Public vs link-only** applies to published events. With **Make this event public** on, the event is listed on the TixFix app and discoverable. With it off, the event still sells tickets but only to people you send the link to — right for private functions and quiet pre-sales.

    See [Publish and visibility](/events/publish-and-visibility).
  </Accordion>

  <Accordion title="Can I edit an event after publishing it?">
    Yes. Open the event's `⋯` menu, choose `Edit`, and you're back in the same two-step wizard with your values pre-filled. Changes take effect as soon as you save — there's no separate re-publish step.

    See [Edit, duplicate, or cancel an event](/events/manage-an-event).
  </Accordion>

  <Accordion title="Can I change the date or venue after tickets are sold?">
    You can, but TixFix will not tell your attendees for you.

    Anyone already holding a ticket learns about the change only if you email them. Send it yourself, and put the change in the subject line — a schedule change buried in paragraph three gets missed.

    See [Email your attendees](/communication/email-attendees).
  </Accordion>

  <Accordion title="What happens to orders when I cancel an event?">
    Cancelling stops the event selling. It does **not** automatically refund existing orders or notify attendees.

    Both are on you:

    1. Refund each order — see [Transfer or cancel a ticket](/attendees/transfer-or-cancel).
    2. Email everyone registered — see [Email your attendees](/communication/email-attendees).

    Do the email first. People would rather hear it from you than discover it when a refund appears.
  </Accordion>

  <Accordion title="How do I run the same event again on a new date?">
    Create a new event and copy the details across — title, description, venue, ticket categories, and registration questions — then set the new dates.

    Keeping the original open in a second browser tab makes copying the ticket tiers and custom questions much faster. See [Edit, duplicate, or cancel an event](/events/manage-an-event).
  </Accordion>

  <Accordion title="Can I set an age restriction?">
    Yes. The `Event Type` block on the first step of the wizard has an age setting alongside the category — for example `All Ages`.

    It's displayed to attendees, not enforced at checkout. Enforcement happens at your door.

    See [Event details and venue](/events/event-details).
  </Accordion>

  <Accordion title="Which time zone do attendees see?">
    The one you set in the `Time Zone` field next to the event dates. That's the zone shown on your event page and on tickets.

    Set it to the venue's local time zone, not your own. Running an event in another city while sitting at home is the usual way this goes wrong.

    See [Event details and venue](/events/event-details).
  </Accordion>

  <Accordion title="How many ticket categories can one event have?">
    As many as you need — add each with `Add New Ticket Category`. Each has its own quantity, price, and sales window, so you can stage early-bird, general, and VIP tiers that open and close at different times.

    In practice three or four is plenty. More than that and attendees stall on the choice.

    See [Ticket types and pricing](/events/ticket-types).
  </Accordion>
</AccordionGroup>

<Info>
  Still stuck? Email [contact@tixfix.ai](mailto:contact@tixfix.ai) with your event name and a screenshot.
</Info>