> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tixfix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Promoters FAQ

> Answers to common questions about inviting, paying, and managing promoters

<AccordionGroup>
  <Accordion title="How are promoters paid?">
    You pay them. TixFix tracks what's owed; it doesn't move the money.

    Commission accrues as they sell, shows in the `COMMISSION` column on your roster, and totals in the **Commission owed** card as `Pending payout`. You settle it from the `Payouts` tab on the Promoters page.

    See [Promoter payouts](/promoters/promoter-payouts).
  </Accordion>

  <Accordion title="Is commission deducted from my Stripe payout?">
    No. Your Stripe payout is ticket revenue minus TixFix and Stripe fees only. Commission sits outside that and is paid by you separately.

    Practically: check **Commission owed** before you spend a payout, or you'll spend money you owe someone.

    See [Payouts](/payments/payouts).
  </Accordion>

  <Accordion title="Can I change a promoter's commission after inviting them?">
    Deals can be adjusted from the promoter's row on the roster.

    Tell them before you change it. A promoter who sells twenty tickets and then finds their rate was cut without warning is a promoter you've lost — and word travels in a small scene.

    See [Commission and allocation](/promoters/commission-and-allocation).
  </Accordion>

  <Accordion title="My promoter didn't get the invite email.">
    In order of likelihood:

    1. **Typo in the email address.** Check it on the roster — this is the usual cause.
    2. **Spam folder.** Ask them to look.
    3. **Wrong address entirely.** People give a work address and check a personal one.

    If the address on the roster is wrong, the fix is a fresh invite to the correct one. See [Assign a promoter](/promoters/assign-a-promoter).
  </Accordion>

  <Accordion title="Can one promoter work several of my events?">
    Yes. An invite covers one event, so invite the same person again for each event you want them on. Their roster entries are tracked per event, so allocation and commission stay separate.

    Use the `Showing for:` filter on the Promoters page to see one event at a time.

    See [How promoters work](/promoters/overview).
  </Accordion>

  <Accordion title="What happens when a promoter hits their allocation?">
    They stop selling against that event. The allocation is a hard cap — it's what bounds your commission exposure.

    If they're converting well, raise it. High sell-through against a small allocation is the clearest signal you have that someone deserves more inventory.

    See [Commission and allocation](/promoters/commission-and-allocation).
  </Accordion>

  <Accordion title="How much of my capacity should I allocate to promoters?">
    Less than you think. Every allocated ticket is one you pay commission on, including the ones that would have sold anyway through your own channels.

    Start conservative, watch `SELL-THRU`, and give more to the people actually converting. A promoter at 100% of a small allocation earned an increase; one at 20% of a large one is holding inventory hostage.

    See [Track promoter performance](/promoters/track-performance).
  </Accordion>

  <Accordion title="A promoter's ticket got refunded. Do I still owe commission?">
    A refunded ticket isn't a sale, so commission on it isn't earned.

    This is the argument for settling promoter payouts **after** your refund window closes rather than the morning after the event. Paying early means chasing money back.

    See [Promoter payouts](/promoters/promoter-payouts) and [Transfer or cancel a ticket](/attendees/transfer-or-cancel).
  </Accordion>

  <Accordion title="Should I use a promoter or a promo code?">
    A **promo code** is one discount available to everyone you give it to — simple, no commission, no tracking of who drove what.

    A **promoter** is a person with their own audience, selling against an allocation, earning commission on what they actually deliver.

    Use a code for a broad campaign. Use a promoter when someone's personal reach is the thing you're paying for.

    See [Promo codes](/events/promo-codes) and [How promoters work](/promoters/overview).
  </Accordion>
</AccordionGroup>

<Info>
  Still stuck? Email [contact@tixfix.ai](mailto:contact@tixfix.ai) with your event name and a screenshot.
</Info>