> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tixfix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Stripe

> Link a Stripe account so you can sell paid tickets and receive payouts

TixFix processes card payments through **Stripe**. Connecting a Stripe account is what lets you charge for tickets and receive the money afterwards.

<Warning>
  Paid ticket categories cannot sell and no payout can be made until your Stripe account shows as **Complete**. Connect it before you publish a paid event.
</Warning>

You only need this once per organizer, not once per event.

***

## Connect your account

<Steps>
  <Step title="Go to Settings → Payment & Ticket Fees">
    Click `Settings` in the left sidebar, then open the `Payment & Ticket Fees` tab.
  </Step>

  <Step title="Start the Stripe connection">
    Use the Stripe connection control at the top of the page. TixFix hands you off to Stripe to finish setup.
  </Step>

  <Step title="Complete Stripe onboarding">
    On Stripe's site you provide your business details, the person responsible for the account, and the bank account that will receive payouts. Stripe may ask for identity verification documents.

    See Stripe's own guide to [getting paid](https://docs.stripe.com/payouts) if you get stuck on their side.
  </Step>

  <Step title="Return to TixFix and check the status">
    Back on `Settings → Payment & Ticket Fees`, the Stripe Account panel shows a green **Complete** status when everything is in order.
  </Step>
</Steps>

***

## What "Complete" means

The Stripe Account panel shows one of two things:

* **Complete** — Stripe has everything it needs. Paid tickets sell and payouts run.
* **Incomplete or not connected** — Stripe is still waiting on information. Paid tickets cannot be sold. Follow the prompt to finish onboarding.

<Note>
  Stripe sometimes marks an account complete for charging but still needs documents before it will pay out. If sales are working but money isn't arriving, check your [Stripe dashboard](https://dashboard.stripe.com) for outstanding requirements. See [Payouts](/payments/payouts).
</Note>

***

## Switch to a different Stripe account

Under the status, the panel reads *If you'd like to use a different account, you can **unlink the current account***.

<Steps>
  <Step title="Click unlink the current account">
    Confirm when prompted.
  </Step>

  <Step title="Connect the new account">
    Follow the connect steps above with the Stripe account you want to use.
  </Step>
</Steps>

<Warning>
  Unlinking affects how future sales are processed and where future payouts land. Do not unlink while an event is actively selling — finish the event and confirm its payout has cleared first.
</Warning>

***

## Next

* [Service and processing fees](/payments/fees) — what TixFix and Stripe each charge.
* [Payouts](/payments/payouts) — when the money reaches your bank.

<Info>
  Still stuck? Email [contact@tixfix.ai](mailto:contact@tixfix.ai) with your event name and a screenshot.
</Info>