> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tixfix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Service and processing fees

> Understand the TixFix service fee and payment processing fee and who pays them

Two fees apply to paid tickets. You decide, per event, whether to absorb them or pass them on to your attendees.

***

## The two fees

| Fee                    | Amount        | Charged on |
| ---------------------- | ------------- | ---------- |
| Service fee            | 2% + \$0.49   | per ticket |
| Payment processing fee | 2.9% + \$0.30 | per order  |

You choose per event whether to **absorb** these fees or **pass them to attendees** at checkout.

* **Service fee** — this helps fuel TixFix for all your events. It is charged **per ticket**.
* **Payment processing fee** — this helps handle credit card transaction costs. It is charged **per order**.

The distinction matters when someone buys several tickets at once: the service fee applies to each ticket, the processing fee only once to the whole order.

You can see both, along with your Stripe connection status, in `Settings → Payment & Ticket Fees`.

***

## Absorb or pass on

TixFix puts it plainly on the settings page: *You can choose to cover the fees yourself or pass them on to your attendees. Customize this option for each event.*

| Choice      | Attendee sees                       | You receive                  |
| ----------- | ----------------------------------- | ---------------------------- |
| **Absorb**  | The clean ticket price.             | The ticket price minus fees. |
| **Pass on** | Ticket price plus fees at checkout. | The full ticket price.       |

Absorbing looks better on the event page and converts more cleanly, particularly on low-priced tickets where the fee is a visible share of the total. Passing on protects your margin. Most organizers pass fees on for general admission and absorb them on premium tiers where the ticket price already carries the cost comfortably.

***

## Worked example

A `VIP` ticket priced at **\$25**, bought one at a time.

**Fees on that order**

* Service fee: 2% of $25 = $0.50, plus $0.49 → **$0.99\*\*
* Processing fee: 2.9% of $25 = $0.73, plus $0.30 → **$1.03\*\*
* Total fees: **\$2.02**

**If you absorb the fees**

* Attendee pays **\$25.00**
* You receive **\$22.98**

**If you pass the fees on**

* Attendee pays **\$27.02**
* You receive **\$25.00**

<Note>
  Figures are rounded to the cent and are illustrative. Your actual settlement comes from Stripe and is what appears in your [payout](/payments/payouts).
</Note>

***

## Fees on free events

A free event has no ticket price, so neither fee applies. Free registration costs you nothing.

***

## Where fees show up afterwards

Your dashboard reports **Net Sales** — after fees. The Promoters dashboard reports **Gross revenue** labelled `Pre-fees`. When the two numbers disagree, this is why.

See [Sales reports](/reporting/sales-reports).