> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tixfix.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Promoter payouts

> Review commission owed and pay your promoters

Promoter commission is tracked by TixFix but settled by you. The `Payouts` tab on the Promoters page is where you see what's owed and record what you've paid.

***

## What you owe

The **Commission owed** card on the `Overview` tab shows your current liability, labelled `Pending payout`. Use the `Showing for:` filter to narrow it to a single event before you pay anyone — otherwise you're looking at your total across every campaign.

Per-promoter amounts are in the `COMMISSION` column of the [roster](/promoters/track-performance).

***

## Settle a promoter

<Steps>
  <Step title="Go to Promoters and open the Payouts tab">
    `Promoters` in the left sidebar, then `Payouts`.
  </Step>

  <Step title="Filter to the event you're settling">
    Use `Showing for:` so you're paying against one campaign at a time.
  </Step>

  <Step title="Check the amount against the roster">
    Confirm the commission figure matches the deal you agreed and the tickets actually sold.
  </Step>

  <Step title="Process the payout">
    Record the payment for that promoter. Their pending balance clears.
  </Step>
</Steps>

***

## Important: this is separate from your Stripe payout

Your ticket revenue reaches your bank through Stripe, with TixFix and Stripe fees already deducted. Promoter commission is **not** taken out of that. See [Payouts](/payments/payouts).

<Warning>
  Because commission isn't deducted automatically, it's possible to spend revenue you still owe a promoter. Check **Commission owed** before treating a payout as profit.
</Warning>

***

## Timing

Settle after the event has run and any refund window has closed. Paying commission on tickets that are later refunded means chasing the money back.

<Info>
  Still stuck? Email [contact@tixfix.ai](mailto:contact@tixfix.ai) with your event name and a screenshot.
</Info>