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Emails to your attendees are paid for in credits. Your balance is shown on the right of the Communication screen.

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How credits work

One credit covers one recipient. An email to 200 attendees uses 200 credits, regardless of how long the message is. New accounts start with 10,000 signup credits.
Your credits never expire. An unused balance carries forward indefinitely — there’s no monthly reset to spend against.

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Check your balance

The credits panel sits at the top right of the Communication page and shows:
  • Your current balance as a large figure.
  • How many remain of your signup credits — for example 9,998 left of 10,000 signup credits.
  • How many you’ve used.
  • A progress bar with the percentage remaining.

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Top up

Click Top-up Credits in the credits panel to add more.
Check your balance before a large send, not after. Running out partway through a send to your full attendee list is a problem you don’t want to discover mid-announcement.

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Making credits go further

  • Target properly. Sending to one ticket category rather than the whole event costs less and reads better. See Recipients and variables.
  • Send fewer, better emails. Two considered emails beat six ignored ones, and cost a third as much.
  • Check History before sending. The History panel shows recent sends — worth a glance to avoid duplicating a message someone else on your team already sent.

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What doesn’t use credits

Transactional email — the ticket that goes out when someone registers, and resent tickets — is part of running the event. Credits are for the announcements you choose to send from the Communication centre.
Still stuck? Email contact@tixfix.ai with your event name and a screenshot.