Balcony · Row C · Seat 12 — and the seat is theirs until the event.
You draw the map yourself. Rows, curved rows, round tables, and standing areas are all available, along with a stage and entrances so buyers can orient themselves. Each section is tied to one of your ticket categories, which is where the price comes from.
Get access
Reserved seating is switched on per organizer account by TixFix. If your event form has noReserved Seating card on the second step and no Seat color field when you create a ticket category, your account does not have it yet. Email contact@tixfix.ai and ask for reserved seating to be enabled.
Turning it off later hides the seat map step. It does not touch events that already have a published map: those keep selling by seat, and tickets already sold keep their seats.
What you can build
Sellable objects are called sections. Scenery objects are called markers. A marker never has a price, a capacity, or a ticket category, and it can never stop a map from publishing.
See Build a seat map for every field and control.
Rules to know before you start
Every ticket category must be on the map
Every ticket category must be on the map
A seated event is all-or-nothing. Publishing is refused if any ticket category on the event is not assigned to at least one section. You cannot sell some tickets by seat and others by quantity in the same event.For a general-admission floor alongside seated tiers, draw the floor as a
Standing section. It counts as part of the map. See Standing areas.The map decides how many tickets you have
The map decides how many tickets you have
A seated category’s ticket count is the number of seats the map draws for it, not the number you typed when you created the category. When you publish, TixFix shows a before-and-after table and asks you to confirm. See Publish a seat map.
A seat never has its own price
A seat never has its own price
Every seat takes the price of the ticket category its section is assigned to. To charge more for the front rows, put them in their own section and assign that section a pricier category.
Up to 5,000 seats per map
Up to 5,000 seats per map
A map that would hold more than 5,000 seats cannot be published. The total is every seat you draw, standing capacity included, and blocked seats still count toward it.
Seat holds and order limits are fixed
Seat holds and order limits are fixed
When a buyer picks a seat it is held for them for 5 minutes, and an order can contain at most 6 seats. The seat map screen has no control for either number today. If you need different values for an event, email contact@tixfix.ai.
Where to go next
Build a seat map
Turn on seating, set category colors, and draw your venue.
Publish a seat map
Validate the map, review the inventory change, and go live.
What buyers see
How buyers pick seats, and how holds work.
Manage seated events
Watch seats sell, block seats, release a seat, and handle refunds.