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Once a seat map is published and tickets are selling, the same editor becomes a live view of your room. This page covers what you can see there, what you can change, and how refunds and check-in interact with seat assignments.

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Watch seats sell

Open the event, go to the seat map step, and the canvas shows the current state of every seat. It refreshes every 15 seconds, so leave it open on a door-open morning and watch the room fill. Buyers see sold seats in dark red so that a gone seat is never mistaken for an available one. On your canvas the same seats are plain grey. Click any seat that is held or sold to see its section, row, seat number, and status. Click an available seat to block it, or a blocked seat to unblock it, exactly as you would on a draft. See Block seats.
Your draft edits and the live seat statuses share the same canvas. Edits you make are saved to a draft and do nothing to buyers until you publish again.

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Release a seat

Releasing puts a held or sold seat straight back on sale. Use it when the seat has to be freed and the normal refund route has not done it. For example, after a partial refund, or when you are moving a guest to a different seat.
1

Open the live map

Go to the seat map step for the event.
2

Click the seat

A small panel names the seat, such as Balcony · Row C · Seat 12, with its status.
3

Click Release seat

A confirmation asks whether to put the seat back on sale.
4

Confirm with Release

You see … is available again. and the seat returns to its category color.
Releasing a sold seat cannot be undone from the seat map. If someone bought that seat, sort out what happens to them separately: releasing does not refund them, email them, or change their order.
Release refuses in these cases: If the panel says a seat is not on the published map, publish again before releasing it.

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Refunds and seats

A full refund frees the seats automatically. A partial refund does not. The refund itself is the same as for any event. See Transfer or cancel a ticket for how to issue one. Freeing seats never blocks a refund. If the seat bookkeeping fails, the refund still succeeds and the problem is logged for TixFix to look at.

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Check-in

Door staff scan the ticket’s QR code, and the ticket is what is checked, not the seat map. That means:
  • Editing or republishing the map never invalidates a ticket already sold.
  • A ticket keeps the section, row, and seat it was sold with, even if you later rename or move that section.
  • A seat whose ticket has been scanned cannot be released.
See Scanner app and Troubleshoot scanning for the door workflow.

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Duplicating an event

Duplicating a seated event copies the ticket categories and settings but not the seat map or the seating setting. The new event starts as ordinary general admission. Switch Enable Reserved Seating on in the new event and redraw the map.

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If something looks wrong

A buyer may have abandoned checkout. Holds last 5 minutes and free themselves, so it will return to available on its own. There is nothing to do.
In rare cases a payment can be interrupted between the charge and the ticket being issued. Email contact@tixfix.ai with the event name and the buyer’s email so TixFix can reconcile it. Do not release the seat first: the buyer may have paid for it.
The count for a seated category is the seats on the published map, not blocked seats, and not whatever you typed in the category form. Check the before and after table from your last publish.