Transfer a ticket to someone else
A transfer moves an existing ticket to a new person without a refund and repurchase.1
Open the guest list for the event
See Guest list.
2
Find the order and open it
Search by the current holder’s name or email address.
3
Transfer the ticket
Enter the new attendee’s details, including the email address the ticket should go to.
4
Confirm the new holder received it
The ticket email goes to the new address. Ask them to check spam if it hasn’t arrived.
Transferring keeps the order and its revenue intact — nothing is refunded and your ticket count doesn’t change. It’s the right tool when someone simply can’t attend and has found a replacement.
Cancel and refund one ticket
1
Open the order in the guest list
See Guest list.
2
Cancel the ticket
Select the ticket you’re cancelling — you can cancel one ticket from a multi-ticket order without touching the rest.
3
Issue the refund
The refund goes back to the card that paid, through Stripe.
4
Tell the attendee
Card refunds usually take several business days to appear. Say so, or they’ll ask.
What a cancellation affects
- Capacity — the cancelled ticket returns to the pool and can be sold again.
- Your sales report — revenue and tickets sold both drop. See Sales reports.
- Promoter commission — if a promoter sold that ticket, the commission on it is no longer earned. Settle promoter payouts after your refund window has closed. See Promoter payouts.
- The ticket itself — the QR code stops being valid and will scan as invalid at the door.
Transfer or refund?
Set a refund policy up front
Decide before you sell whether you refund at all, and up to when. Put it in your event description so it’s visible before purchase. Arguing policy after the fact costs far more time than writing one sentence beforehand.Still stuck? Email contact@tixfix.ai with your event name and a screenshot.