Promoter payouts

Promoter commission is tracked by TixFix but settled by you. The Payouts tab on the Promoters page is where you see what’s owed and record what you’ve paid. The split matters. TixFix keeps the ledger — who sold what, at what rate, and what that adds up to — but it does not move the money. Your ticket revenue arrives through Stripe untouched by commission, and the actual payment to each promoter happens between you and them. That keeps the deal terms flexible, but it also makes settling up a task you own, on a schedule you set. For how the whole arrangement fits together, see How promoters work.

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What you owe

The Commission owed card on the Overview tab shows your current liability, labelled Pending payout. Use the Showing for: filter to narrow it to a single event before you pay anyone — otherwise you’re looking at your total across every campaign. Per-promoter amounts are in the COMMISSION column of the roster. This figure accrues sale by sale under the deal you set in Commission and allocation, so it should never surprise you — if it does, re-check the rate you agreed before assuming the number is wrong. Settling one event at a time, one promoter at a time, is slower than paying a lump sum against the all-events total — and far easier to reconcile. When a promoter queries an amount three weeks later, you want to point at one event’s roster, not untangle a blended payment.

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Before you settle

Run through this once per event, before you pay anyone:

• The event has happened. Commission against a future event is still provisional — the numbers can still move.
• The refund window has closed. A refunded ticket is not an earned sale.
• The roster matches the deal. SOLD / CAP and COMMISSION should line up with what you agreed when you assigned the promoter.
• You know how you’re paying. TixFix tracks the amount owed; the transfer itself is whatever you and the promoter agreed.

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Settle a promoter

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Important: this is separate from your Stripe payout

Your ticket revenue reaches your bank through Stripe, with TixFix and Stripe fees already deducted. Promoter commission is not taken out of that. See Payouts. This catches organizers out because the two numbers arrive at different times and in different places. The Stripe payout lands on its own; the commission sits quietly as Pending payout until you act on it. Budget an event on the Stripe figure alone and the commission comes out of what you thought was margin. Work out what an event actually made by netting off both — commission owed and the service and processing fees.

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Timing

Settle after the event has run and any refund window has closed. Paying commission on tickets that are later refunded means chasing the money back. The refund window is the whole reason the timing rule exists. Until it closes, a “sold” ticket can still turn back into an unsold one, and commission paid on it is money handed over for a sale that never finally happened. Recovering an overpayment from a promoter is an awkward conversation at best. Waiting also lines up with the roster. Once the event has passed, the promoter’s status moves to Expired and their numbers stop moving, so the amount you settle is final rather than a snapshot. Tell promoters the schedule up front — “paid within a week of the event, once refunds close” is easy to honour and heads off the where’s-my-money messages. Common payment questions are answered in the Promoters FAQ.