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Assigning a promoter is a three-step wizard. You identify the person and the event, set their commission and allocation, then review and send the invite. The wizard is quick; the preparation is what makes it go well. The invite email carries the deal terms, so the person on the other end sees exactly what you typed — agree the rate and the cap with them before you open the wizard, and the invite becomes a confirmation rather than an opening offer. For how the deal plays out after acceptance, see How promoters work.
The event you want must already exist and be upcoming. The event picker in step 1 only offers events that are still ahead of you.

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Before you start

  • The event exists and is published the way you want. If not, create it first.
  • You’ve agreed the deal. Commission and allocation, in a message or conversation the promoter has seen. See Commission and allocation for how to pick the numbers.
  • You have their exact email address. The invite, and the deal, go to whatever you type.

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Send the invite

Screenshot coming soon. This flow needs a live order or a device we could not reach when these docs were captured. The steps below are written from the product as it behaves today; the illustration will follow.
1

Go to Promoters and click Assign Promoter

Promoters is in the left sidebar; Assign Promoter is the button in the top right. The dialog opens on Step 1 of 3, headed Invite an promoter — Who’s selling tickets for you?
2

Enter the promoter's full name

Type their name into FULL NAME. This is how they appear on your roster.
3

Enter their email address

The EMAIL field carries the note We’ll send them an invite to accept this deal on TixFix. Get this right — the invite and the deal both go here.
4

Choose the event

Open EVENT and select the event they’ll be selling for. One invite covers one event; invite the same person again for a second event.
5

Click Continue

You move to step 2 to set the deal terms.
6

Set commission and allocation

Decide what they earn per sale and how many tickets they may sell. See Commission and allocation.
7

Review and send

Step 3 summarizes the deal. Check the email address and the numbers, then send. TixFix emails the promoter an invitation to accept.
Sending is not reversible from the promoter’s point of view — they receive the email immediately. Confirm the commission and allocation on the review screen before you send.

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One invite, one event

An invite ties a person to a single event, with a deal scoped to that event. This is deliberate — it lets you give the same promoter a generous cap on the show their audience fits and a small one elsewhere, and it keeps each event’s commission liability separate when you settle up. If someone is working a whole run of shows, run the wizard once per event. The name and email are the same each time; the deal doesn’t have to be.

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After sending

The promoter appears on your roster with a status reflecting that they have been invited but have not yet accepted. Once they accept, they can start selling and their sales begin counting against their allocation. Nothing counts until they accept — which is why the roster deserves a glance a day or two after you send. A promoter still showing as invited isn’t selling, however enthusiastic they were in person. A quick “did you get the email?” now is cheaper than discovering a silent week of no sales later.

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They didn’t get the invite

Check the spelling of the email address on the roster first — a typo is by far the most common cause, and it fails silently: the invite goes somewhere, just not to them. Ask them to check spam next; automated invitations land there more often than personal mail does. If it still hasn’t arrived, see Promoters FAQ.
Still stuck? Email contact@tixfix.ai with your event name and a screenshot.