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You pay them. TixFix tracks what’s owed; it doesn’t move the money.Commission accrues as a promoter sells. It shows per person in the COMMISSION column on your roster, and the total rolls into the Commission owed card on the Promoters overview as Pending payout. Settling up works like this:
  1. Go to Promoters in the left sidebar and open the Payouts tab.
  2. Use the Showing for: filter to narrow to the event you’re settling — otherwise you’re looking at your liability across every campaign at once.
  3. Check the amount against the COMMISSION column on the roster, confirming it matches the deal you agreed and the tickets actually sold.
  4. Process the payout for that promoter. Their pending balance clears.
On timing: settle after the event has run and your refund window has closed, not the morning after. Commission on a ticket that later gets refunded isn’t earned, and paying early means chasing money back.See Promoter payouts.
No. Your Stripe payout is ticket revenue minus the TixFix and Stripe fees, adjusted for refunds — and nothing else. Commission sits entirely outside that flow and is paid by you separately from the Payouts tab on the Promoters page.This matters because the liability is invisible in your bank account. A payout lands, it looks like profit, and the commission you owe never appeared anywhere in the Stripe numbers. Practically: check the Commission owed card before you spend a payout, or you’ll spend money you owe someone.It also matters for reconciliation. The Promoters page reports Gross revenue labelled Pre-fees, so its figure is higher than what actually reached you — don’t compute commission liabilities or margins from it without accounting for the fees.See Payouts and Sales detail and exports for the full chain from gross to what you keep.
Yes — deals can be adjusted after the invite goes out, from the promoter’s row on the roster.Two things before you touch it. First, tell them before you change it. A promoter who sells twenty tickets and then finds their rate was cut without warning is a promoter you’ve lost, and word travels in a small scene. Changing commission after they’ve already sold changes what they expect to be paid.Second, if the reason you’re adjusting is that the deal turned out more expensive than it looked, check whether the real issue is that you set commission against the headline price. Work it out against your net per ticket: after the service and processing fees, a 25ticketnetsyouaround25 ticket nets you around 23, so a commission set against $25 eats more margin than it appears to. See Service and processing fees.See Commission and allocation.
In order of likelihood:
  1. Typo in the email address. Check it on the roster — this is by far the most common cause. The EMAIL field in the invite wizard is where both the invite and the deal go, so an error here means nothing arrives.
  2. Spam folder. Ask them to look before you resend anything.
  3. Wrong address entirely. People give a work address and check a personal one.
If the address on the roster is wrong, the fix is a fresh invite to the correct address — sending is immediate and not reversible from the promoter’s side, so check the review screen carefully this time.Related: a promoter sitting at 0% sell-through a week into a campaign may simply not have accepted the invite yet. Their roster status shows where they are in the lifecycle — check it before assuming they aren’t working.See Assign a promoter and Track promoter performance.
Yes. An invite covers exactly one event — the EVENT picker in step 1 of the wizard takes a single event, and only offers events that are still upcoming — so invite the same person again for each event you want them on.Each invite creates its own roster entry with its own commission and its own allocation, so the deals stay independent: a trusted promoter can have a generous cap on one show and a conservative one on a new format you’re testing.To keep the numbers readable, use the Showing for: filter at the top of the Promoters page. It defaults to All events; switch it to one event to see just that campaign’s cards and just the promoters working it. Commission owed across all events tells you your total liability; commission owed on Saturday’s show tells you what to pay this week.See How promoters work and Assign a promoter.
They stop selling against that event. The allocation is a hard cap, and that’s deliberate — it’s what bounds your commission exposure, so you know the maximum you can owe before the campaign starts, and it protects your direct sales from being cannibalised.If they’re converting well, raise the allocation from their row and they keep going. High sell-through against a small allocation is the clearest signal you have that someone deserves more inventory — and the time to act is before the event sells out without them, not after.The mistake to avoid is the opposite case: leaving a large allocation with someone who isn’t selling. Tickets sitting in an unsold allocation are inventory you’re holding back from direct sale for no return. Watch SELL-THRU on the roster and reallocate.See Commission and allocation and Track promoter performance.
Less than you think. Every allocated ticket is one you pay commission on — including the ones that would have sold anyway through your own channels. Allocating your entire capacity means paying commission on every seat.The workable approach:
  1. Start conservative with each new promoter.
  2. Watch the roster while the campaign runs. SOLD / CAP shows tickets sold against allocation; SELL-THRU shows the share of the allocation actually sold.
  3. Give more to the people converting. A promoter at 100% of a small allocation earned an increase; one at 20% of a large one is holding inventory hostage — trim it and reallocate.
  4. Check the Tickets via promoters card, which shows the total sold of N allocated. A large gap means allocation is sitting idle across the whole campaign.
Cross-check the promoter-attributed slice against your overall numbers in Sales reports — if the event is selling fine directly, you need promoters less than you think.See Track promoter performance.
The STATUS column shows where each promoter is in the lifecycle. Active means their deal is running — they can sell, and sales count against their allocation and accrue commission. Expired means the event has passed or the deal has lapsed.Two practical readings. A newly invited promoter has to accept the deal by email before their sales start counting, so someone showing no sales early in a campaign may simply not have accepted yet — check their status before chasing them. And an Expired entry doesn’t erase what’s owed: commission they earned while active still shows in the COMMISSION column and still needs settling from the Payouts tab.See Track promoter performance and Promoter payouts.
A refunded ticket isn’t a sale, so commission on it isn’t earned. When you cancel and refund a ticket that a promoter sold, the commission attached to it is no longer owed.This is the whole argument for settling promoter payouts after your refund window closes rather than the morning after the event. Settle early and a later refund means you’ve paid commission on a sale that no longer exists — and recovering money from a promoter is an awkward conversation at best.The clean sequence: run the event, let the refund window close, open the Payouts tab, filter to the event, check the COMMISSION figures against the roster, and settle. If you publish a refund policy in your event description (worth doing anyway — see Transfer or cancel a ticket), the close of that window gives you a defensible settling date you can tell promoters up front.See Promoter payouts.
They solve different problems, and the shape of each tells you which.A promo code is one discount available to everyone you give it to. It has a name with its discount, a Number of Use cap on total redemptions, and a date window. Simple, no commission, but no tracking of who drove which sale. See Promo codes.A promoter is a person with their own audience, selling against an allocation you set, earning commission on what they actually deliver. You see their individual performance on the roster — sold versus cap, sell-through, commission earned — so you know exactly what their reach was worth. See How promoters work.Use a code for a broad campaign — an email to a past-event audience, a public discount. Use a promoter when someone’s personal reach is the thing you’re paying for, and pay only for results. The two also combine: a code is a natural thing to hand a promoter for a specific campaign they’re running.
Still stuck? Email contact@tixfix.ai with your event name and a screenshot.