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The summary report answers how did this event do. Sales Detail is for the follow-up questions — reconciling a payout, checking when sales actually happened, or handing figures to whoever does your books.

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Open Sales Detail

1

Go to Reporting and open an event

See Sales reports.
2

Click Sales Detail

The button sits at the top right of the event’s report card.
3

Close it when you're done

Close at the bottom of the expanded view returns you to the list.
The detailed field list is being documented against the live app. If you need figures broken out a particular way in the meantime, email contact@tixfix.ai with the event name.

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Getting numbers out of TixFix today

While the export controls are being documented, these give you what you need:

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Reconciling an event

Working from the top down:
  1. Gross in Reporting — total revenue before fees.
  2. Minus fees — 2% + 0.49perticket,2.90.49 per ticket, 2.9% + 0.30 per order, unless you passed them to attendees. See Service and processing fees.
  3. Minus refunds you issued. See Transfer or cancel a ticket.
  4. Equals roughly your Stripe payout. See Payouts.
  5. Then subtract promoter commission, which you settle separately and which is not deducted from the Stripe payout. See Promoter payouts.
Step 5 catches people out. Commission owed is a real liability that never appears in your Stripe balance — check it before treating a payout as profit.

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Keep your own records

Export attendee lists and note your headline figures after each event. Comparing this show against the last one — sell-through by tier, no-show rate, which promoter converted — is what makes the next event easier to plan.
Still stuck? Email contact@tixfix.ai with your event name and a screenshot.