Sales Detail is for the follow-up questions — reconciling a payout, checking when sales actually happened, or handing figures to whoever does your books.
Reconciliation is the part worth doing properly. The number in Reporting and the number that lands in your bank will never match, for reasons that are all explainable — fees, refunds, timing. Working through them once per event takes ten minutes and is the difference between knowing your margin and guessing it.
Open Sales Detail
Screenshot coming soon. This flow needs a live order or a device we could not
reach when these docs were captured. The steps below are written from the
product as it behaves today; the illustration will follow.
1
Go to Reporting and open an event
See Sales reports.
2
Click Sales Detail
The button sits at the top right of the event’s report card.
3
Close it when you're done
Close at the bottom of the expanded view returns you to the list.The detailed field list is being documented against the live app. If you need figures broken out a particular way in the meantime, email contact@tixfix.ai with the event name.
Getting numbers out of TixFix today
While the export controls are being documented, these give you what you need:
Between them, those four sources cover almost every question a bookkeeper will ask. The Stripe dashboard in particular is the authority on settlement: whatever TixFix reports, the money that moved is what Stripe says moved.
Reconciling an event
Working from the top down:- Gross in Reporting — total revenue before fees.
- Minus fees — 2% + 0.30 per order, unless you passed them to attendees. See Service and processing fees.
- Minus refunds you issued. See Transfer or cancel a ticket.
- Equals roughly your Stripe payout. See Payouts.
- Then subtract promoter commission, which you settle separately and which is not deducted from the Stripe payout. See Promoter payouts.
The same walk with numbers
Take an event with Gross of $5,250 — 150 tickets across 130 orders, fees absorbed by you:
If you passed fees to attendees, the fee lines move to the buyer’s side and your payout sits close to Gross instead. Small residual differences are normal — refund timing and payout batching mean an event’s money can arrive across more than one payout.
What commonly goes wrong
- Comparing Gross straight to a bank deposit and concluding money is missing. It isn’t — steps 2 and 3 are the gap.
- Reconciling before refunds settle. Refund the day before you reconcile and the numbers won’t line up yet. Give it a few days.
- Forgetting the fee setting differs per event. One event absorbing fees and another passing them on will reconcile differently. Check each event’s setting in Service and processing fees before assuming.
Keep your own records
Export attendee lists and note your headline figures after each event. Comparing this show against the last one — sell-through by tier, no-show rate, which promoter converted — is what makes the next event easier to plan. A single spreadsheet with one row per event, filled in the week after each show, beats any amount of memory.Still stuck? Email contact@tixfix.ai with your event name and a screenshot.