Skip to main content
Short answers about building and running events. Each links to the fuller guide.
They’re two separate settings, and mixing them up is the most common visibility mistake.Draft vs published is whether the event exists for attendees at all. Both buttons sit at the bottom of the second step of the event wizard. Save as Draft stores the event so you can come back to it, but nobody outside your team can see it and no tickets can be sold. Publish makes it live and able to accept registrations.Public vs link-only applies only to published events. Above the publish buttons is a toggle labelled Make this event public. With it on, the event is listed on the TixFix app, so anyone browsing can discover it. With it off, the event still sells tickets, but only to people you send the link to. Link-only is the right setting for private functions, corporate events, member-only shows, and a pre-sale you want to run quietly before the general announcement.The mistake to avoid: treating a draft as a way to sell quietly. A draft sells nothing. If you want to sell without being listed, publish the event with the public toggle off.See Publish and visibility.
Yes, and changes take effect as soon as you save — there is no separate re-publish step.
  1. Open Events in the sidebar and find the event. Use the Upcoming / Past toggle and the Search Events box if the list is long.
  2. Open the event’s ⋯ menu and choose Edit. You’re back in the same two-step wizard, pre-filled with your existing values.
  3. Step 1 covers title, description, dates, cover image, category, tags, and venue — see Event details and venue. Click Update and Continue to reach the tickets and registration step, covered in Ticket types and pricing and Registration form and custom questions.
After any significant edit, choose View from the same ⋯ menu to open the public page exactly as an attendee sees it. It’s the fastest way to catch a broken cover image or copy that reads badly live.Two cautions. Changing the date, time, or venue does not notify existing ticket holders — see the next question. And reducing a ticket category’s quantity below the number already sold, or deleting a category that has sold tickets, affects existing orders; check your sales report before touching a category with activity.See Edit, duplicate, or cancel an event.
You can, through the same edit wizard as any other change. What TixFix will not do is tell your attendees for you.Anyone already holding a ticket learns about the change only if you email them. Do it from the Communication centre:
  1. Go to Communication, or click the Communication Center button on the event card, which preselects the event.
  2. Choose Current event as the recipients to reach everyone registered — see Recipients and variables.
  3. Put the change in the subject line. A schedule change buried in paragraph three gets missed.
  4. Read the preview properly before sending — an email to your whole attendee list cannot be recalled.
The mistake to avoid is assuming the platform announces the change. It doesn’t, and the people who bought earliest are the ones most likely to turn up at the old venue.See Email your attendees.
Cancelling — Cancel Event from the event’s ⋯ menu, confirmed when prompted — stops the event selling tickets. It does not automatically refund existing orders or notify attendees. Both are on you, in this order:
  1. Email everyone registered first — see Email your attendees. People would rather hear it from you than discover it when a refund appears on their statement.
  2. Refund each order — open it from the guest list and cancel the tickets. See Transfer or cancel a ticket. Refunds go back to the card that paid, through Stripe, and usually take several business days to appear.
Two knock-on effects worth knowing. Refunds reduce your next payout — if a payout has already settled, the amount comes out of subsequent revenue. And if promoters sold any of those tickets, the commission on refunded tickets is no longer earned — see Promoter payouts.
Create a new event and copy the details across — title, description, venue, ticket categories, and registration questions — then set the new dates and publish.Keeping the original open in a second browser tab makes copying much faster. Open the old event’s edit wizard in one tab while you fill in the new one in another; the ticket tiers and custom questions are the fiddly parts, and reading them off the screen beats reconstructing them from memory. See Edit, duplicate, or cancel an event.Once the new event is live, announce it to the people who came last time. The Communication centre’s Past event recipient option reaches a previous event’s audience directly — see Recipients and variables — and pairing that with a promo code gives returning attendees a reason to book early.
Yes. The Event Type block on the first step of the wizard has three controls: Select Category for the broad type of event, an age setting — for example All Ages — and free-form Tags.The age setting is displayed to attendees, not enforced at checkout. Nothing stops someone under the limit from buying a ticket, so enforcement happens at your door. If you’re checking ID, brief your door team on the rule before doors open, the same way you’d brief them on re-entry — see Troubleshoot scanning.See Event details and venue.
The one you set in the Time Zone field, which sits beside the Start Date and End Date fields on the first step of the wizard — for example Central Time (CST). That zone is what appears on your event page and on attendees’ tickets.Set it to the venue’s local time zone, not your own. Running an event in another city while sitting at home is the usual way this goes wrong: the times look right to you and wrong to everyone attending.If you catch the mistake after publishing, fix it through the edit wizard — but remember that changing the time does not notify people who already hold tickets. Send them an update yourself via Email your attendees.See Event details and venue.
As many as you need — add each one with Add New Ticket Category on the Almost There! step. Each category has its own name, description, quantity, price, and sales window, and the sum of the quantities across your categories is your event capacity.Separate sales windows are what make tiers work. A common pattern:
  • Early Bird — opens now, closes three weeks before the event.
  • General — opens three weeks before, closes at doors.
  • VIP — opens now, closes the afternoon of the event.
An attendee visiting between windows sees only the categories currently on sale, so tiers open and close themselves without you touching anything.In practice three or four categories is plenty. More than that and attendees stall on the choice at checkout.See Ticket types and pricing.
There is no unpublish toggle, but you have two options short of cancelling:
  • Delist it. Edit the event and turn Make this event public off. The event drops out of the TixFix app listing but stays live for anyone with the link. See Publish and visibility.
  • Close the sales windows. A ticket category can only be bought inside its sales window, so editing each category’s end date to now stops purchases while leaving the page up. See Ticket types and pricing.
If you want the event genuinely stopped, Cancel Event from the ⋯ menu is the mechanism — and remember it does not refund or notify anyone by itself. See Edit, duplicate, or cancel an event.
Yes. The Registration Information block on the Almost There! step collects Full Name and Email Address from every attendee — neither can be switched off, because the email address is where the ticket is delivered — and Phone Number has a toggle so you decide whether to require it.On top of that, click Add Custom Form to add your own questions — meal choices, t-shirt sizes, accessibility requirements. Each question is scoped with the Applied to: control, so a question applied to VIP only is asked only of VIP buyers. You choose the field type and options, mark it required if checkout should block without an answer, and optionally mark it shown when scanning so door staff see the answer at check-in — see Questions at check-in.Answers come through in the attendee export afterwards, including for questions not shown at scanning — see Export attendees.Keep the form short. Every extra required field is a chance for someone to abandon checkout; if you won’t act on the answer, don’t ask for it.See Registration form and custom questions.
Yes. On the Almost There! step, below the registration form, switch on Enable Donations — described as Allow attendees to make a donation during registration.You set the suggested amounts attendees see as one-tap options — $5.00, $10.00, $25.00 by default, with + Add amount to add your own and an × on each chip to remove one — plus a description of up to 100 characters saying what the donation supports. Specific beats vague: keeps the door fee low for students asks better than supports our work.Attendees who skip the donation check out normally; the ticket price is unaffected. Donation amounts flow into your event’s revenue figures in Sales reports and arrive through the same Stripe account, on the same payout schedule, as your ticket sales — see Payouts.One caveat: TixFix does not issue tax receipts or verify charitable status. If attendees need a receipt for a tax-deductible gift, arrange that through your organization.See Collect donations.
Still stuck? Email contact@tixfix.ai with your event name and a screenshot.