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Only for paid events. Free events need no payment setup at all.To charge for tickets, connect Stripe before you publish — paid categories can’t sell until your Stripe account shows Complete.See Connect Stripe.
Your choice, set per event. Absorb them and attendees see the clean ticket price while you receive less; pass them on and attendees pay ticket price plus fees while you keep the full amount.A common split is to pass fees on for general admission and absorb them on premium tiers, where the ticket price carries the cost more comfortably.See Service and processing fees.
They cover different things and are charged differently.The service fee (2% + 0.49)isTixFix′s,charged∗∗perticket∗∗.The∗∗paymentprocessingfee∗∗(2.90.49) is TixFix's, charged **per ticket**. The **payment processing fee** (2.9% + 0.30) covers card costs and is charged per order.On a four-ticket order the service fee applies four times, the processing fee once.See Service and processing fees.
On the schedule set on your Stripe account. New accounts typically wait a short period for the first payout, then settle on a rolling basis.The authoritative view is your Stripe dashboard, which shows each payout with its status and expected arrival date.See Payouts.
Stripe sometimes clears an account to take payments while still holding payouts pending verification.Open your Stripe dashboard and look for a banner asking for documents or bank details. That’s usually the whole story.See Payouts.
Almost always Stripe couldn’t reach your bank account or needs information. In order:
  1. Check your Stripe dashboard for a request for information.
  2. Verify the bank details on file — a closed account or mistyped number is the usual cause.
  3. Check for a verification hold on newer accounts.
  4. Confirm your TixFix Stripe status still reads Complete.
Stripe retries automatically once the issue is fixed. See Payouts.
Open their order from the guest list and cancel the ticket. The refund returns to the card that paid, through Stripe, and usually takes several business days to appear — tell the attendee that or they’ll chase you.Refunds reduce your next payout. See Transfer or cancel a ticket.
No, and this catches people out.Your Stripe payout is ticket revenue minus TixFix and Stripe fees. Promoter commission is tracked separately and settled by you from the Promoters page. Check Commission owed before treating a payout as profit.See Promoter payouts.
Yes. In Settings → Payment & Ticket Fees, click unlink the current account, then connect the new one.Don’t do this while an event is actively selling. Finish the event and confirm its payout has cleared first.See Connect Stripe.
Still stuck? Email contact@tixfix.ai with your event name and a screenshot.