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Reserved seating is switched on per organizer account by TixFix. If step 2 of the event wizard has no Reserved Seating card, your account does not have it yet. Email contact@tixfix.ai and ask for it to be enabled.See How reserved seating works.
Not in the same event. Every ticket category must be assigned to at least one section on the map, or the map will not publish.For a general-admission floor with reserved seating around it, draw the floor as a Standing section with a capacity. Buyers add spots with a plus and minus counter, and it still counts as being on the map. See Build a seat map.
Up to 5,000, counting every seat in every section, standing capacity included, and blocked seats too. A larger map cannot be published.
On a seated event the number of tickets in a category is the number of seats the map draws for it. The quantity you typed in the category form is replaced when you publish.The publish dialog shows a Before and After table so you can check the change before you confirm. See Publish a seat map.
A seat never has a price of its own. It takes the price of the ticket category its section is assigned to.Create a pricier category, such as Front Row, draw the best rows as their own section, and assign that section to the category. Give each category its own Seat color so buyers can see the tiers on the map.
A buyer’s seats are held for 5 minutes while they check out, and one order can contain at most 6 seats. The seat map screen has no control for either number. If you need different limits for an event, email contact@tixfix.ai.See How buyers choose seats.
Yes. Your edits are saved as a draft, and buyers keep seeing the live map until you publish again. Seats that have been sold stay sold.You cannot remove a seat that has been sold or is being held. Publishing is refused and the message lists the seats. See Edit a live map.
The cleanest route is a full refund of their order, which frees the seats automatically, followed by the buyer purchasing the seats they want. See Refunds and seats.You can also release the seat yourself. Releasing does not refund the buyer, so take care of that separately.
No. A seat whose ticket has been scanned cannot be released, because that guest is already inside. Every other held or sold seat can be.
No. A floor plan is a tracing aid for you only. Buyers see the seats, stage, entrances, and labels you draw on top of it. See Trace over a floor plan.
Not from the editor today. Duplicating an event does not copy its seat map either, so the new event starts as general admission. Turn reserved seating on and redraw the map, or start from one of the Start from a room presets.
No. A seat can only be held by one buyer at a time, and one of two simultaneous clicks always loses cleanly. A held seat that is never paid for goes back on sale after 5 minutes. See Seat holds.