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Admin has full access — events, payments, promoters, communication, reporting, settings.Scanner Plus can only check attendees in, and only for the events you assign them. They can’t see your revenue, change prices, or touch your Stripe connection.Give door staff Scanner Plus. It’s the right level for someone working one night.See Team members and roles.
Yes — assign as many as you like under Select Events when you add them, or edit their row later with the pencil icon.A new event is never automatically visible to existing scanners. Adding a show to a run means going back and adding it to your door team.See Add a scanner.
They haven’t been assigned to it. An admin opens Settings → User & Role, clicks the pencil on their row, and adds the event under Select Events.Worth checking the day before rather than at the door.See Add a scanner.
That code has been checked in before. Usually one of:
  • A forwarded screenshot — two people holding the same ticket.
  • A double scan — the reader caught it twice in quick succession.
  • Re-entry — they left and came back.
Almost always honest. Decide your house rule before doors open and apply it consistently.See Troubleshoot scanning.
Look them up on the guest list. If they’re there, they hold a valid order and can be checked in manually.If they can reach their email, resending the ticket gives them a scannable code in under a minute — usually faster than a manual check-in.If they’re not on the list, they don’t have an order.
Not by rescanning — a second scan of the same ticket reports as already scanned.Handle re-entry physically with a wristband or stamp, and brief your door team on it before doors open.See Troubleshoot scanning.
Yes. Assign every door staff member to the same event and they all scan into one shared record, so a ticket checked in at one entrance shows as already scanned at the others.That shared record is exactly what stops one ticket being used at two doors.See Troubleshoot scanning.
Mark that registration question shown when scanning when you set up the event. The answer then appears to the scanner when they check that person in.Use it for anything staff act on at the door. Two or three at most — more and the queue slows while people read.See Questions at check-in.
Tickets Scanned on your dashboard, shown against tickets sold. It updates as people come through, so you can watch arrivals from anywhere.The gap between sold and scanned is your no-show rate — useful for planning the next event’s capacity.See Sales reports.
Still stuck? Email contact@tixfix.ai with your event name and a screenshot.