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Add the people who help you run events and give each of them only the access they need. Team management lives in Settings → User & Role.

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Roles

Scanner Plus is the role you assign when inviting someone from this screen. It is scoped to the specific events you select, so a scanner working one show cannot see any of your others.

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Add a team member

1

Go to Settings → User & Role

Click Settings in the left sidebar, then open the User & Role tab. Your existing team is listed with each person’s role.
2

Click Add a User

The Add a User dialog opens.
3

Enter their name and email

First Name, Last Name, and Email Address are all required. The invite goes to this address.
4

Choose a role

Open Select Role and pick Scanner Plus.
5

Assign them to events

Use Select Events to choose which events this person can work. They will not see any event you don’t select here.
6

Click Save

TixFix emails them an invitation. They appear in the user list straight away.
For the scanning-specific walkthrough, see Add a scanner.

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Edit or remove a team member

Each row in the user list has two controls on the right:
Team list with users and their roles, an Add a User button, and edit and delete controls per row

Settings → User & Role, showing an Admin and several Scanner Plus team members

  • Pencil — edit the person’s details, role, or assigned events.
  • Trash — remove them from your organization.
Removing a user immediately revokes their access, including their ability to scan tickets at an event that is currently running. Double-check before removing someone on event day.

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Securing the accounts you add

Every Admin you add can reach your Stripe connection, your payouts and your attendee list. Ask them to set a password and turn on two-factor authentication once they have accepted their invite — see Account security.

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Search your team

Use the Search User box above the list to filter by name once your team grows.