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Your TixFix account controls live events, attendee data and a connected Stripe account. Everything in this section sits in Settings → Account Preference.
Account Preference tab showing a Password and Security section with Change Password and Enable 2FA, above a Delete Account section

Settings → Account Preference, with password, two-factor authentication and account deletion

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Password and security

The Password & Security block holds two controls, and they have to be used in that order.

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Set or change your password

1

Go to Settings → Account Preference

Click Settings in the left sidebar, then the Account Preference tab.
2

Click Change Password

TixFix emails you rather than changing it in the browser.
3

Follow the instructions in the email

The panel says so explicitly: Follow the instructions in the email to complete your password setup. Nothing changes until you do.
Because the flow runs through email, the address on your account has to be one you can actually reach. If it isn’t, fix that in Settings → Profile first.

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Two-factor authentication

Two-factor authentication asks for a second proof of identity on top of your password, so a leaked password alone is not enough to get in.
Set a password before enabling 2FA. The panel states the requirement directly: Make sure to set a password before activating two-factor authentication. Accounts created through Sign in with Google may not have one yet.
1

Confirm you have a password

If you have only ever signed in with Google, set one first using the steps above.
2

Click Enable 2FA

In the Two-Factor Authentication block on the same tab.
3

Finish the setup prompts

Keep whatever recovery method you are given somewhere you can reach without your phone.

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Who should have 2FA

Anyone who can move money or change an event. In practice that means every Admin on your organization, because an Admin can reach your Stripe connection, your payouts and your attendee list. Scanner Plus users are lower risk — they can only check attendees in for the events assigned to them, and cannot see revenue or settings. Enabling it for them is still worth doing, but it is not the urgent case. See Team members and roles for what each role can reach.

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Delete your account

At the bottom of the tab, the Delete Account block reads: If you decide to stop using TixFix, you have the option to permanently delete your account.
Deletion is permanent. Before you click it, work through what depends on the account:
  • Live events stop being managed by anyone. Cancel or hand them over first.
  • Attendees holding tickets need to be told and, where appropriate, refunded. See Transfer or cancel a ticket.
  • Money in flight. A Stripe payout that has not settled needs to land before you remove the account it belongs to. See Payouts.
  • Records you will want later. Export your attendee lists and note your sales figures first — see Export attendees and Sales reports.
If you only want to step away for a season, leaving the account in place with no published events costs nothing and keeps your history.

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If something looks wrong

Signs worth acting on immediately: a team member you do not recognise in Settings → User & Role, an event you did not create, or a change to your Stripe connection you did not make.
1

Change your password

Using the steps above.
2

Turn on 2FA if it is not already on

This stops a leaked password being enough on its own.
3

Review your team list

Remove anyone who should not be there. See Team members and roles.
4

Check your Stripe connection

Confirm the linked account is still yours in Settings → Payment & Ticket Fees. See Connect Stripe.
Still stuck? Email contact@tixfix.ai with your event name and a screenshot.