Connect Stripe

TixFix processes card payments through Stripe. Connecting a Stripe account is what lets you charge for tickets and receive the money afterwards. You only need this once per organizer, not once per event. Do it early — Stripe’s checks are usually instant, but identity verification can take days if documents are requested, and you don’t want that clock running while your on-sale date slips.

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Before you start

Stripe onboarding goes fastest when you have everything in front of you:

• Business details — legal name, address, and, where relevant, registration or tax numbers.
• A responsible person — the individual accountable for the account, who may need to verify their identity.
• The bank account for payouts — the account number you want ticket money to land in. Use the organization’s account, not a personal one, if the events belong to an organization.

Deciding this up front matters because the connected account determines where every future payout goes. Changing it later is possible (see below) but disruptive mid-event.

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Connect your account

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What “Complete” means

The Stripe Account panel shows one of two things:

• Complete — Stripe has everything it needs. Paid tickets sell and payouts run.
• Incomplete or not connected — Stripe is still waiting on information. Paid tickets cannot be sold. Follow the prompt to finish onboarding.

The most common cause of a stuck Incomplete is simply an abandoned onboarding — someone started the Stripe form, hit a question they didn’t have the answer to, and closed the tab. Resuming and finishing the form resolves it. Mismatched details are the other frequent culprit: the name on the bank account should match the business or person on the Stripe account.

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What flows through the connection

Once connected, every paid order for your events is charged through this Stripe account, and payouts follow Stripe’s schedule into the bank account you gave it. Concretely, on a **$50 ticket** with fees absorbed: the TixFix service fee is 2$0.49 = **$1.49**, payment processing is 2.9$0.30 = **$1.75** (per order — one order with three tickets pays the$0.30 once), and you keep $46.76**. Choose to pass fees on instead and the attendee pays roughly **$53.24 while you keep the full $50. You pick absorb or pass-on per event, and can add a custom service fee percentage on top of the platform’s 2% — see Service and processing fees. Two things do not flow through Stripe: free tickets, which need no payment at all, and promoter commission, which is never deducted from your payout — you settle it with promoters separately.

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Switch to a different Stripe account

Under the status, the panel reads If you’d like to use a different account, you can unlink the current account. Legitimate reasons to switch: you onboarded with a personal account and the organization now has its own, or the entity running your events changed. In both cases, treat it as a between-seasons job.

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Next

• Service and processing fees — what TixFix and Stripe each charge.
• Payouts — when the money reaches your bank.