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TixFix processes card payments through Stripe. Connecting a Stripe account is what lets you charge for tickets and receive the money afterwards.
Paid ticket categories cannot sell and no payout can be made until your Stripe account shows as Complete. Connect it before you publish a paid event.
You only need this once per organizer, not once per event.

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Connect your account

1

Go to Settings → Payment & Ticket Fees

Click Settings in the left sidebar, then open the Payment & Ticket Fees tab.
2

Start the Stripe connection

Use the Stripe connection control at the top of the page. TixFix hands you off to Stripe to finish setup.
3

Complete Stripe onboarding

On Stripe’s site you provide your business details, the person responsible for the account, and the bank account that will receive payouts. Stripe may ask for identity verification documents.See Stripe’s own guide to getting paid if you get stuck on their side.
4

Return to TixFix and check the status

Back on Settings → Payment & Ticket Fees, the Stripe Account panel shows a green Complete status when everything is in order.

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What “Complete” means

The Stripe Account panel shows one of two things:
  • Complete — Stripe has everything it needs. Paid tickets sell and payouts run.
  • Incomplete or not connected — Stripe is still waiting on information. Paid tickets cannot be sold. Follow the prompt to finish onboarding.
Stripe sometimes marks an account complete for charging but still needs documents before it will pay out. If sales are working but money isn’t arriving, check your Stripe dashboard for outstanding requirements. See Payouts.

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Switch to a different Stripe account

Under the status, the panel reads If you’d like to use a different account, you can unlink the current account.
1

Click unlink the current account

Confirm when prompted.
2

Connect the new account

Follow the connect steps above with the Stripe account you want to use.
Unlinking affects how future sales are processed and where future payouts land. Do not unlink while an event is actively selling — finish the event and confirm its payout has cleared first.

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Next

Still stuck? Email contact@tixfix.ai with your event name and a screenshot.