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The registration form is what an attendee fills in at checkout. TixFix collects the basics automatically, and you add whatever else you need on top — meal choices, t-shirt sizes, accessibility requirements. You configure it in the Registration Information block on the second step of the event wizard.

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Personal information

Three fields are built in and always present: The email address is where the ticket is delivered, so it is always required. If an attendee mistypes it, you can resend to a corrected address later — see Resend a ticket.

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Custom questions

Custom questions are grouped under Additional Information and are scoped to the ticket categories you choose. A question applied to VIP only is asked only of VIP buyers.
1

Open the Registration Information block

It sits below the ticket category table on the Almost There! step.
2

Click Add Custom Form

A new question opens for editing.
3

Choose which ticket categories it applies to

The Applied to: control scopes the question. Pick one or more of your ticket categories.
4

Write the question

Phrase it as the attendee will read it, for example What food type would you want?
5

Choose the field type and options

For a dropdown, list the options the attendee can pick from — for example Chicken, Veg, Fish.
6

Mark it required if you need an answer

A required question blocks checkout until it is answered.
7

Turn on Shown when scanning if door staff need the answer

See the section below for what this does.
Each saved question displays a summary line — the field type, whether it is required, and whether it shows when scanning — followed by its options.

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Shown when scanning

A custom question marked shown when scanning surfaces the attendee’s answer to your door staff at the moment they check that person in. This is what makes meal choices and similar logistics work in practice: the person on the door scans a ticket and immediately sees Veg without looking anything up.
Use it for anything a staff member acts on at the door — meal choice, drink package, session track, accessibility needs. Leave it off for information you only need afterwards.
See Questions at check-in for what your scanners see.

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Collecting answers afterwards

Custom question answers are part of the attendee record and come through in the attendee export. See Export attendees.

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Keep the form short

Every extra required field is a chance for someone to abandon checkout. A practical rule: if you will not act on the answer, do not ask for it.